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Frequently Asked Questions

  • Is it free to post ads?

    Yes. Here on eMarket you can post ads, browse ads, and respond to questions all for free. There are no fees or commissions for posting ads.

  • How many ads can I post?

    There is no limit to the number of ads you can post, as long as they comply to with our Posting Policy and Prohibited Items & Services Policy.

  • Do I need an account?

    You can freely browse the ads without an account. However to post and change ads, ask and respond to questions and manage your settings you will need to create a free account. This is done for safety reasons. You can create a free account on the Register page.

  • How do I post an ad?

    You can post a free ad at any time by simply clicking the "Post Free Ad" button at the top of any page. This will guide you through our simple posting process where you will be able to select a category and location for your ad, provide a title and a description and upload photos.

  • How do I edit my ad?

    You can edit your ad by logging in, going to “My Account” page and then going to “My Ads” > “All Active”. There you will see a grid list of your ads. Under the listing photo, click on a pencil icon in the bottom right corner to edit your ad. Similar to the ad posting process, the editing page will allow you to change anything on your ad including the category, location, title, description, and your contact information. When you are done making changes to your ad, click the "Submit" button at the bottom of the page to save your changes.

  • How do I delete my ad?

    You can edit your ad by logging in, going to “My Account” page and then going to “My Ads” > “All Active”. There you will see a grid list of your ads. Under the listing photo, click on a red cross icon in the bottom right corner to edit your ad. A pop up message will appear asking if you are sure you want to delete the ad. Please be aware that once you delete an ad the action cannot be undone. If you are ready to delete your ad click "Ok".

  • When will my ad expire?

    Your ad will expire by default in 7 days. You can renew your ad for free as many times as you need, until the item is sold. Please make sure that once your item is sold to update the ad to “Sold” status.

  • How do I renew my ad?

    You can edit your ad by logging in, going to “My Account” page and then going to “My Ads” > “Expired / Sold”. There you will see a grid list of your ads. Under the listing photo, click on a dropdown menu and select “Active” from the list. You will then be prompted to either go ahead or cancel. Once you accept, the ad will be made active for another 7 days.

  • Can I put a link in my ad?

    Yes, you can post a link in your ad. If you enter a web address starting with http it will become a click-able link in your ad. Avoid putting a comma or other punctuation at the end, as it may be considered part of the address.

  • How many people have viewed my ad?

    View ad information by logging in, going to “My Account” page and then going to “My Ads” > “All Active”. There you will see a grid list of your ads - select the one you need. You will see in the top part of the page information about who posted the ad, when it was posted and how many people have seen it so far. This information is also displayed on each ad thumbnail when you are browsing ads.

  • What type of ads can I post?

    Please refer to our Posting Policy and Prohibited Items & Services Policy.

  • Why are my images not uploading?

    To keep our website fast for everyone, there is a limit of 1MB per image. If the size of your image is more than 1MB please reduce it to the allowed file size. You can easily and quickly do this in many image viewing programs like Microsoft Paint or MacOS Preview. There is also a limit of 10 images per ad.

  • How do I respond to questions on my ad?

    There are two ways to respond to questions. The first way is through our internal messaging system, which is simple and easy to use. When someone asks a question on your ad, you will receive a notification at the top part of the screen. Simply click on this icon and you will be taken to the notifications page. There you can click on messages you received for a particular ad. You can also access your messages by going to the “My Account” page and clicking on the “Messages” link at top of the page. The second way is by replying to users directly using your own phone or email, if you chose to display these contact details on your ad. If someone asks you a question directly it is then up to you to reply using your preferred communication channel. Please remember to be safe because any communication with other users is done at your own risk.

  • How do I report scams or inappropriate ads?

    To report a scam or an ad you feel may be fraudulent, click the “Report” link on the top of the ad page. You will be asked to provide a reason and send a notification to our Support Team to investigate the ad further. If you think you have been contacted by a scammer, you can send us a message through the Contact Us page.

  • How do I register or create an account?

    You can register a free account on the Register page. All you need to provide is your name, email and a password of your choice. You can also provide a phone number if you wish. Your contact details will not be visible to website visitors unless you choose them to be.

  • Where is my confirmation email?

    If you have not received your confirmation email yet, we recommend checking your junk/spam email folder. If you do not receive the email or have deleted it, we recommend that you go to the Login page and click “Forgot Password?” link. This will ask for your email address and take you through the easy steps of resetting your password. Once you have updated a password for your account, you can log in any time to post, edit or delete your ads.

  • How do I log in to my account?

    To log in to your account go to the Login page and enter your email address and password. If you do not remember your password, click the “Forgot Password?” link and provide the email address with which you have registered. An email sent to you with instructions on how to create a new one.

  • How do I change my password?

    To change your password, simply log in and go to the “My Account” page and click on “Edit Profile”. You will see a “Change Password” link at the top right of the page. Click on it and follow simple instructions on how to update your password. After the password has been updated, scroll down to the bottom of the page and click the “Update My Info” button to save changes. The next time you log in you will need to use your new password. Please remember that passwords are case sensitive.

  • What if I can’t remember my password?

    If you cannot remember your password, simply go to the Login page and click the “Forgot Password?” link. You will be asked to provide the email you used when registering. Our system will send you an email with a link to reset your password. Simply click on this link and enter in a new password on the page that follows. Simply follow the instructions on screen and your password will be reset for you.

  • How do I delete my account?

    To delete your account, simply log in and go to the “My Account” page. Next, click the “Edit Profile” link next to your profile picture. On the “Edit Profile” page you will see a “Delete Account?” link at the bottom left. When you click this link you will be asked if you are sure that you want to delete your account. If you click “Yes”, your account will be permanently deleted and you will not be able to restore it.

  • How do I edit account information?

    To edit the details of your profile, log in to your account and go to the “Your Account” page. From there, click the "Edit Profile" link next to your profile picture. Simply edit the information you wish to change and click the "Update My Info" button when you are done.

  • How do I log out?

    You can log out by clicking the “Profile” icon at the top of every screen and selecting “Logout”.

  • How do I stay safe using eMarket?

    Here are a few tips on how to stay safe: [1] only deal with people in New Zealand, [2] don't wire funds (Western Union, Money Gram, etc.), [3] beware of fake cheques and money orders, [4] don't make payments using gift cards (iStore, Visa, etc.), [5] beware of identity theft - don't share your private info (bank account numbers, passwords, mother's maiden name, date of birth, place of birth, credit card numbers, driver license numbers, passport numbers, or any other personal information), [6] avoid international shipping and escrow payments, [7] avoid deals that are too good to be true. If you see a suspicious ad please click the "Report" button.

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